Privacy Policy

Last updated: May 2026

AI IOM respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you interact with our website, Facebook Messenger automation, and AI-powered support services.

1. Information We Collect

We may collect Facebook public profile information, Messenger conversation data, user messages and replies, technical information such as IP address, browser and device type, and information voluntarily submitted by users.

2. How We Use Information

We use collected information to provide automated Messenger replies, improve AI-generated responses, provide educational and support services, improve user experience, maintain security, prevent abuse, and respond to user inquiries.

3. AI Responses

Some replies may be generated using Artificial Intelligence. AI-generated responses may not always be fully accurate. Users are encouraged to verify important information independently.

4. Data Sharing

We do not sell personal information. Information may only be shared when legally required, for security purposes, or with trusted service providers necessary for system operation.

5. Data Storage

Messages and interactions may be stored securely for support, service improvement, AI optimization, moderation, and abuse prevention.

6. User Rights

Users may request access to stored information, correction of inaccurate information, or deletion of personal data by contacting us.

7. Security

We implement reasonable technical and organizational security measures to protect user information.

8. Third-Party Services

Our services may use Meta/Facebook APIs, AI providers, analytics services, and hosting providers. These services may process limited information required for functionality.

9. Children's Privacy

Our services are not intentionally directed toward children under applicable legal age requirements.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the service indicates acceptance of the updated policy.

11. Contact

Email: [email protected]
Website: https://ai.iom.edu.bd